FAQs

I live locally in Vancouver, WA. Do I have to pay for shipping?

If you live locally, you have options! You can certainly pay to have your order shipped directly to your home, but we also offer delivery for areas surrounding Vancouver, WA! At checkout, after entering your billing and shipping address, if your zip code qualifies for delivery you will be given a "Local Delivery" option to select when choosing your shipping preferences. If you select Local Delivery, you will receive an email from our Candle Maker to coordinate a delivery time and location. We are happy to deliver to your home, or to meet you in a public location to be determined during our correspondence.

Are your candles for sale in a store where I can pick them up in person?

As a matter of fact, yes! You can find our candles for sale at:

Urban Basics (booth 67): 209 E Main St, Battle Ground, WA 98604
Rusty Glamour: 403 E. Main St, Battle Ground, WA 98604
Willow & Fern Collective: 419 E. Cedar Ave, La Center WA 98629
Thurston Flowers: 5892 Main St. #7, Springfield, OR 97478

I’m not sure what scent to buy as a gift…any tips?

It can be tricky to pick a scent for someone else, especially if you don’t specifically know what scents they tend to like! Luckily for you, we offer gift cards that take the guesswork right out of gift giving! Our gift cards start at $10 and up, and are immediately emailed to you at time of purchase! Gift cards are redeemable for up to 5 years after purchase.

Do you offer wholesale pricing if I were to order a large amount of candles to sell in my store?

Absolutely! We are more than happy to send you our wholesale order sheet and work with you on your order. There are options to choose from including order size, custom scent development and labeling options. Contact us here for more information!

I received my shipment from Cozy Home Co. Candles and noticed plastic packaging in my box. How can I help reduce the use of plastic in my shipments?

Thank you for being so diligent! In our “About us” page, we talked a little bit about sustainability and our focus on reducing waste and doing our part to protect the environment. We make careful decisions at every step possible to avoid the use of plastics and other materials that do not biodegrade easily, but if you do notice plastic in your shipment – rest assured: we try to reuse as many packaging items as possible from incoming shipments that we receive as part of our supply chain! Our fragrances and other candle making items sometimes come wrapped in bubble wrap or other plastics. Rather than throw those items away, we try to reuse as many items as possible in our outgoing shipments! We prefer to use recycled shredded paper to cushion our candles but we recognize that bubble wrap can be used multiple times before being thrown away, so we reuse as much as we can! Our labels are made from recycled paper, our wax is made from soy (you can read more about soy wax below), our wicks are made of wood, our fragrances are infused with essential oils, and our candle containers have a variety of uses after your candle is finished! We encourage you to reach out to us if you have more questions, or if you need ideas on how to reuse your candle containers. Thank you for doing your part to protect our environment!

Why should I buy 100% soy candles vs. paraffin, soy blend, etc?

While paraffin wax is refined from petroleum, soy wax is made from soybeans- a completely renewable resource grown here in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. The byproducts of burning paraffin wax include benzene and toluene, which are known carcinogens. Soy wax also burns slower than paraffin, so soy wax candles also last longer. It’s also important to note that a lot of major candle companies use a “soy blend” wax in their candles. This “blend” usually is made up of only a small part soy wax, the rest is paraffin wax. Paraffin wax is cheap and throws scent well, so it’s a cost-effective way for mass produced candles to be made. But it’s certainly not health conscious. Read the labels on your candle purchases and choose wisely! Other good, healthy wax choices include beeswax and coconut wax. We chose not to use these types of waxes due to their increased cost and our desire to keep our price point as low as possible.

I’ve kept my seasonal candle in a drawer since last holiday season. I got it out this year and noticed that the scent isn’t as strong as it was last year. Why would this be?

Our candles are very strongly scented, BUT we do not add preservatives to our candles! Soy wax, as it is an organic ingredient, is not intended to last forever and it will start to break down over time without the use of a preservative. Stearic acid is the most popular preservative to use in candle-making but there is preliminary scientific data to support that idea that exposing it to heat and flame is not safe for the consumer. Until we find a safe option, we will not be using preservatives in our candles. Our candles typically have a shelf life of a year to a year and a half. They will still burn and behave as a candle should after this point, but you may notice that the scent is not as strong. It is because of these reasons that we make our candles in small batches in keeping with demand, to prevent our candles from sitting on the shelves for long periods of time before they reach you! Rest assured that we pay close attention to the amount of time passed between pour and sale.

Will my soy candles put off soot when I burn them?

The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion (fire). Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.

A well-made candle will create virtually no smoke when burning properly. Consumers often incorrectly believe their candles are sooting because of the wax type, fragrance, colorants or additives used in the candle’s formulation, but sooting is primarily due to flame and combustion disturbances. If the wick becomes too long, or an air current disturbs the flame’s teardrop shape, small amounts of unburned carbon particles (soot) will escape from the flame as a visible wisp of smoke. Any candle will soot if the flame is disturbed.

To avoid this, always trim a standard wick to ¼ inch and a wood wick to 1/8" before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, then re-light.

How do I use my wax melts?

Our wax melts are an excellent way to enjoy our delicious candle scents without worrying about an open flame, especially if you have small children or are prone to forgetting to blow your candles out. A wax warmer simply heats and melts the wax, and releases it’s scent into the air without a flame.

Simply pop a wax melt or two directly into the wax warmer (not sold by Cozy Home Co. at this time). Wax melts typically last several weeks even with frequent use.

Be sure to turn off or unplug wax warmer when you are not home. Please keep wax warmers out of reach of pets and children. Please follow all operation instructions provided by the manufacturer of your wax warmer. Cozy Home Co. Candles is exempt from liability in the event of misuse or malfunction of wax warmers.

How do I replace the wax in my warmer when the fragrance has faded?

There are two easy ways to do this. Either you can wait until the wax has cooled and solidified and use a butter knife to gently pop the wax out of the warmer, or you can place several cotton balls into the warm wax (after it is turned off) to soak up the wax. If the wax receptacle is removable, warm soapy water works great to clean any remaining residue off when you want to switch scents.